Return Policy

Effective Date: November 4, 2025

Legal Entity

“MILA’S POP-UP SHOP” (“we,” “our,” or “us”) operates as a brand under SHIP A GIFTY INC., a corporation registered in Canada. All purchases made through our website are processed and fulfilled by SHIP A GIFTY INC.

 

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Handcrafted with Care — Final Sale Policy

At MILA'S POP-UP SHOP, each product is handcrafted by skilled artisans in India, making every piece truly one-of-a-kind. Because of the nature of handcrafted items, you may notice slight variations in stones, pearls, or designs — this is part of their charm and uniqueness.

We take pride in our strict quality control process, and every product is thoroughly inspected before dispatch.

 

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All Sales Are Final

For hygiene and quality assurance reasons, all sales are considered final. We are unable to accept returns or exchanges unless you have received an incorrect item.

 

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Flexible Earring Stems

Our earring stems are thoughtfully crafted from a softer material to provide flexibility and help prevent snapping. A gentle bend or curve in the stems is intentional and not considered a fault or defect; it is part of the design’s functional integrity. Please keep this in mind when inspecting your jewellery upon arrival.

 

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Incorrect Item Received

If you’ve received the wrong product, we’ll gladly send a replacement, provided that:

• You notify us within 2 days  of receiving your order

• The item is unworn and in its original packaging

• You email us at info@milaspopupshop.com  with:

• Your order number

• A clear photo of the incorrect item

Our Quality Control team will review your request. Once approved, we will share return instructions. After we receive the incorrect product, we’ll promptly dispatch the correct item.

We are not responsible for lost or damaged parcels during return shipping.

Note: Any returns sent without prior approval will not be accepted.

 

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Damaged Items & Quality Assurance

All items are carefully inspected before packaging to ensure they meet our quality standards. Each jewellery piece is checked to confirm that all stones and pearls are securely intact, and that the overall craftsmanship and condition meet our quality expectations prior to dispatch.

While we take great care in packaging to minimize damage during shipping, MILA'S POP-UP SHOP is not responsible for any damage that occurs in transit. Once your order has been handed over to the shipping carrier, it is beyond our control.

 

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Colour & Appearance Disclaimer

Please note that product colours may vary slightly due to:

• Differences in screen settings (monitor, mobile, tablet, etc.)

• The natural variations in gemstones, pearls, and handcrafted finishes

We strive to represent our products as accurately as possible, but minor differences in shade or appearance are to be expected. Because of this, returns or exchanges will not be accepted due to colour discrepancies or perceived differences in appearance compared to product photos.

 

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Thank You for Supporting Artisan Craftsmanship

We appreciate your understanding of our policies and your support for handcrafted jewellery. These measures help us maintain fair practices for both our artisans and our customers.

If you have any questions before placing your order, don’t hesitate to reach out — we’re happy to assist!