Terms of Service

Effective Date: November 4, 2025

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from MILA'S POP-UP SHOP, a Canadian business operating out of Ontario. By accessing or using our website, you agree to these Terms. Please read them carefully.

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Legal Entity

“MILA’S POP-UP SHOP” (“we,” “our,” or “us”) operates as a brand under SHIP A GIFTY INC., a corporation registered in Canada. All purchases made through our website are processed and fulfilled by SHIP A GIFTY INC.

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1. General

By using this website, you confirm that you are at least the age of majority in your province or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates to our website. It is your responsibility to check this page periodically.

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2. Products & Descriptions

We offer handcrafted jewellery and accessories. Due to the artisanal nature of our pieces:

• Each item is unique and may differ slightly in colour, size, or design.
• Natural stones and pearls may vary in shape, shade, or texture.
• Colours may appear differently based on lighting, photography, or your screen settings.

We do our best to represent products accurately, but variations are not grounds for return or exchange.

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3. Allergies & Skin Reactions

We want you to love wearing your jewellery, but everyone’s skin is different. Some people may have allergies or sensitivities to certain metals or materials like silver, gold, brass, or plating.

While we do our best to list the materials used in each product, it’s your responsibility to make sure you’re not allergic or sensitive to any of them. By purchasing from our store, you agree to use our products at your own risk.

We are not liable for any skin reactions, allergies, or other issues that may occur from wearing our jewellery. If you have any known sensitivities, we recommend checking with a healthcare professional before ordering.

Your safety and comfort are important to us, but we cannot take responsibility for individual skin or health reactions.

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4. Jewellery Care

To ensure the longevity and continued beauty of your MILA'S POP-UP SHOP jewellery, please follow these care guidelines.

• Store jewellery in a cool, dry place, away from direct sunlight and excessive moisture. Exposure to heat, humidity, or light can cause discolouration and deterioration over time.
• Avoid direct contact between your jewellery and substances such as perfumes, body sprays, lotions, oils, or cleaning agents. These may cause tarnishing or damage to metals and gemstones.
• Clean each piece gently with a soft, lint-free cloth after each wear to remove oils and residues.
• Some earrings feature flexible stems by design to prevent breakage. A gentle bend is intentional and not considered a defect.

General Disclaimer
MILA'S POP-UP SHOP is not liable for any damage caused by improper care, storage, or handling. Tarnishing, wear, or damage caused by exposure to moisture, chemicals, or lack of care is not a product fault and is not eligible for replacement or refund.

By purchasing from MILA'S POP-UP SHOP, you agree to follow these care terms and accept responsibility for maintaining your jewellery.

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5. Pricing & Payments

All prices on our website are displayed in your local currency for convenience. Prices are based on current exchange rates and may fluctuate depending on your selected currency.

MILA’S POP-UP SHOP operates from Canada but offers global delivery, allowing customers to view and pay in their preferred currency through our currency selector.

Pricing:

• All base prices are listed in Canadian Dollars (CAD). You can view converted prices by selecting your preferred currency on our website.
• The final amount charged to your payment method may vary slightly due to real-time exchange rates or fees charged by your bank, credit card provider, or payment processor.
• We reserve the right to adjust prices, correct any errors, or update product listings without prior notice.
  

Payments:

Payments are processed securely through trusted third-party payment providers. By placing an order, you agree that:

• You are authorized to use the payment method provided.
• Full payment is required before your order is dispatched.
• MILA’S POP-UP SHOP is not responsible for any foreign transaction fees, currency conversion fees, exchange rate adjustments, or credit card processing charges imposed by your financial institution.

Taxes, Duties & Import Fees:

• Product prices do not include customs duties, import taxes, VAT, or other international fees that may apply in your country.
• These charges are the sole responsibility of the recipient and may be collected by your local customs authorities or courier service.
• MILA’S POP-UP SHOP does not cover, reimburse, or pay any customs duties, taxes, or additional fees associated with international orders.
  

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6. Order Confirmation & Fulfillment

Once you place an order, you’ll receive a confirmation email. This email does not guarantee product availability. If for any reason we’re unable to fulfill your order, we’ll notify you and issue a full refund.

Most orders are processed within 1-3 business days before shipment. Processing time does not include weekends, holidays, or pre-order lead times. 

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7. Pre-Orders

Some items are available on a pre-order basis, as noted on their product pages. Estimated lead times are provided as a general guideline and should be considered approximate.

Actual processing and delivery times may vary due to factors beyond our control, such as production delays or international shipping disruptions.

By placing a pre-order, you acknowledge and agree that:

• Delivery timelines are estimates, not guarantees.
• MILA'S POP-UP SHOP is not liable for delays once a pre-order has been submitted.
• If you have a specific event or deadline, please contact us before placing your order to confirm availability.

Pre-orders may be subject to customs duties, taxes, or import fees depending on your country’s regulations. These charges are not included in your order total and are the responsibility of the recipient. MILA'S POP-UP SHOP does not cover or reimburse these fees.

In the rare event that we are unable to fulfill your pre-order, you will receive an email notification, and your order will be automatically cancelled and fully refunded — including any shipping costs paid.

We appreciate your patience and understanding. Pre-orders allow us to support small-scale artisans, reduce overproduction, and offer you unique pieces not always available for immediate shipment.

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8. Shipping

We ship globally from Ontario, Canada. Shipping costs are calculated at checkout based on your location and order subtotal.

Please note:

• Shipping times vary depending on destination and courier.
  
• MILA’S POP-UP SHOP is not responsible for:
  • Delays caused by carriers or customs.
  • Lost or stolen packages after delivery confirmation.
  • Customs or import fees for international orders.

Once your order has been handed over to the courier, any delivery issues must be resolved directly with the courier using your tracking information.

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9. No Return / Exchange Policy

All sales are final. Due to the handmade and hygienic nature of our jewellery:

• We do not accept returns or exchanges.
• Refunds are only issued if you receive an incorrect item.

For more details, please see our Return Policy.

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10. Incorrect Items

If you receive the wrong item, contact us at info@milaspopupshop.com within 2 days of delivery. Please include:

• Your order number
• A photo of the incorrect item

We’ll review your request and, if approved, arrange for a replacement. Items must be returned unworn and in their original packaging.

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11. Damaged Items & Quality Assurance

All items are carefully inspected before packaging to ensure they meet our quality standards. Each piece is checked to confirm all stones and pearls are secure and that craftsmanship meets our expectations before dispatch.

While we take great care in packaging, MILA'S POP-UP SHOP is not responsible for any damage occurring in transit. Once handed to the shipping carrier, it is beyond our control.

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12. Intellectual Property

All content on this website — including images, product designs, logos, graphics, and text — is the property of MILA'S POP-UP SHOP and protected by copyright and trademark laws. You may not use, reproduce, or distribute any content without our written permission.

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13. Limitation of Liability

To the fullest extent permitted by law, MILA'S POP-UP SHOP shall not be liable for any direct, indirect, incidental, or consequential damages resulting from:

• The use or inability to use our website or products.
• Delays in shipping.
• Product variations or normal wear over time.

Jewellery should be worn and handled with care. We are not responsible for damage caused by misuse, exposure to water or chemicals, or improper storage.

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14. User Comments & Submissions

If you send us comments, photos, reviews, or suggestions, you agree that we may use them in any medium, without restriction, and without compensation to you.

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15. Governing Law

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada. Any disputes will be handled in Ontario courts.

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16. Contact Information

For questions about these Terms and Conditions, please contact us at: info@milaspopupshop.com